Introduction
Perfect Jugado respects the privacy of our users and is committed to protecting their personal information. This Privacy Policy describes the types of information we collect, how we use it, the measures we take to protect it, and the rights you have regarding your data.
Information We Collect
We collect various information from users in different ways, depending on their interaction with the platform:
Personally Identifiable Information (PII):
- Account Information: Name, email address, phone number, profile picture, and other details provided during registration.
- Skill Information: Details about your skills, experience, and qualifications to list yourself as a skilled user (PJ).
- Service Information: Details about the services offered, including descriptions, pricing, and location (city/state).
- Payment Information: Payment details collected through Razorpay, including UPI ID (with consent).
- Device Information: IP address, browser type, operating system, device identifier, and other technical data.
- Usage Data: Browsing history, search queries, pages accessed, and platform usage patterns.
- Communication Data: Content of communications with other users, support inquiries, and feedback submitted.
Non-Personally Identifiable Information (Non-PII):
- Anonymized Usage Data: Aggregated and de-identified usage data for platform analysis and improvement.
- Service Reviews: Feedback, ratings, and comments left about services and skilled users.
How We Use Your Information
We use your information for various purposes:
- Providing and Improving Services: Delivering core platform functionalities, connecting users, facilitating payment processing, and resolving disputes.
- Personalization: Tailoring platform experience and recommendations based on your profile, skills, and interests.
- Marketing and Promotions: Sending promotional emails and notifications with your consent, excluding sensitive information.
- Analytics and Research: Studying platform usage trends to improve functionalities and user experience.
- Safety and Security: Preventing fraud, abuse, and illegal activities, protecting platform integrity, and verifying user identities.
- Customer Support: Responding to inquiries, resolving issues, and providing assistance.
- Compliance with Law: Meeting legal and regulatory requirements, including responding to court orders or subpoenas.
Sharing Your Information
We share your information with third-party service providers to fulfill our contractual obligations, but only under strict confidentiality agreements:
- Payment Processors: Razorpay and other processors for secure payment transactions.
- Cloud Storage Providers: Secure data storage with encryption and access controls.
- Analytics and Marketing Tools: Aggregated and anonymized data for platform analysis and targeted marketing (with consent).
- Professional Service Providers: Lawyers, auditors, or consultants (under non-disclosure agreements) for legitimate business purposes.
We will not share your PII with other third parties without your consent, except as required by law or to protect our rights and interests.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or to protect our rights. This includes:
- Account Information: Until your account is deactivated or for legal compliance purposes.
- Skill Information: Until you update or remove your profile, or for a reasonable period to serve potential clients.
- Service Information: Until the service is completed or canceled, and for a reasonable period to facilitate dispute resolution.
- Payment Information: As per Razorpay’s regulations and for legal compliance.
- Device Information: For a limited period for security purposes and platform diagnostics.
- Usage Data: In an aggregated and anonymized form for long-term trend analysis.
- Communication Data: Until the issue is resolved or for a reasonable period for audit purposes.
Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
- Secure password hashing and encryption
- Two-factor authentication (optional)
- Regular security audits and vulnerability assessments
- Secure data storage and access controls
- Employee training on data privacy and security
However, no website or internet transmission is completely secure. Please be mindful of your online activities and choose strong passwords.
User Choices
You have various choices regarding your information:
- Access and Update: Access, review, and update your profile information at any
- Access, update, or delete your profile information
- Manage your communication preferences
- Opt out of targeted advertising
- Request data portability (specific to GDPR)
Children’s Privacy
Our platform is not directed to children under 14. We do not knowingly collect or solicit personal information from children.
Dispute Resolution
If you have any concerns about this policy or our privacy practices, please contact us first. We will strive to resolve your concerns promptly. You may also have the right to file a complaint with your local data protection authority.
Changes to this Policy
We may update this policy from time to time. Changes will be posted on this page, and we may also notify you by email.
Indian Legal Requirements:
- Information Technology Act, 2000 (amended in 2008): Requires consent for collection and use of personal information, reasonable security measures, and data retention based on purpose.
- Personal Data Protection Bill, 2022 (pending): Proposes stricter data protection regulations, including data localization requirements, right to be forgotten, and appointment of a Data Protection Officer.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at customersupport.perfectjugado.com